Client Billing Operations Associate job in JP Morgan. Job Vacancies, Opportunities and Careers. Apply here.

 Client Billing Operations Associate - Client Experience

JOB SUMMARY 

Job Identification: 210418412

Job Category: Account Service

Posting Date: 09/03/2023, 07:53 PM

Job Schedule: Full time

Job Shift: Mid-Day

Locations: 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH

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JOB DESCRIPTION

Job Responsibilities:

> Escalate timely and work closely with your manager for anything that may reslt to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.

> Performs thorough review of the set up cases assigned and complete these within a defined SLA

> Reviews SOPs and updates through Change Management where necessary

> Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience

> Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed

> Assist your manager for any BAU-related metrics reporting

Core Hours will fall under Day Shift, Monday to Friday 7:00 AM to 4:00 PM Philippine Standard Time.

Required qualifications, capabilities, and skills:

• 4-5 years of Finance Operations experience

• Experience in Billing Operations would be considered a plus

• Has experience on jobs that requires a lot of data reviews displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling) and investigation

ABOUT THE COMPANY 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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