Alibaba International Digital Commerce Group-HR Service Delivery Specialist-US
JOB SUMMARY
Department: Alibaba Group
Degree: Bachelor
Work Experience: 3 year
Location: New York
Job Description And Job Responsibilities
● Manage the execution of a range of processes within the HR Shared Services Center (SSC) site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross border transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries.
● Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees.
● Ensure all customers’ enquiries are resolved in a timely and effectively.
● Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members.
● Continuously improve HR processes by undertaking regular reviews.
● Client management and team coordinator.
Position Requirement
● Degree is preferred.
● Fluency in written and spoken English and Mandarin to deal with the client HR team based in America.
● 3 to 5 years of relevant working experience.
● Exposure to HR Operations in Northern America.
● Experience with shared service environment preferred.
● Strong analytical and problem-solving skills.
● Demonstrated willingness to work in a flat team structure and develop a range of HR competences.
● Understanding of general HR policies, procedures and current best practice for countries in North America.
● Ability to operate with a large degree of autonomy and independence.
● Able to work at appropriate level of over time to meet challenged timeline requirement.
● Acceptable base location: Sunnyvale, Pasadena, New York.
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