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HR Service Delivery Specialist job in Alibaba, Job Vacancies, Opportunities and Careers. Apply here.

 Alibaba International Digital Commerce Group-HR Service Delivery Specialist-US

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Department: Alibaba Group

Degree: Bachelor

Work Experience: 3 year

Location: New York 


Job Description And Job Responsibilities 

● Manage the execution of a range of processes within the HR Shared Services Center (SSC) site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross border transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries. 

● Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees. 

● Ensure all customers’ enquiries are resolved in a timely and effectively. 

● Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members. 

● Continuously improve HR processes by undertaking regular reviews. 

● Client management and team coordinator.

Position Requirement

● Degree is preferred. 

● Fluency in written and spoken English and Mandarin to deal with the client HR team based in America. 

● 3 to 5 years of relevant working experience. 

● Exposure to HR Operations in Northern America. 

● Experience with shared service environment preferred. 

● Strong analytical and problem-solving skills. 

● Demonstrated willingness to work in a flat team structure and develop a range of HR competences. 

● Understanding of general HR policies, procedures and current best practice for countries in North America. 

● Ability to operate with a large degree of autonomy and independence. 

● Able to work at appropriate level of over time to meet challenged timeline requirement. 

● Acceptable base location: Sunnyvale, Pasadena, New York.


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