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 Business Development Manager - Retail & Commerce - Germany 

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Location: Frankfurt, Germany, D-60325

Category: Sales

Job Type: Full time

Job Id: R-196949

About Mastercard 

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. 


Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

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Job Description 

Title and Summary

Business Development Manager - Retail & Commerce


The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. 

Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

A fast growing area with the Sales & Servicing team relates to how we engage and serve our partners, both Issuers and Acquirers, with scalable solutions. As Mastercard offering is growing rapidly, so is the team required to meet the demand.

This role will allow significant interactions across different teams and wide exposure within Mastercard in CE region.

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• You will be looking to market D&S solutions at scale in the CE region exploring different go to market options (Bulletin publication, Funds, other). The role covers all initiatives that are launched either via announcements (Network Sales) or via funds usage.

In doing so, you will support the development of creative business solutions for Mastercard client base, across the Data & Services business, including Insights, Analytics, Test & Learn, Loyalty, Managed services and consulting services

• Your key responsibilities will include:

- Generate and maintain Data & Services revenue opportunities based on the Network Distribution and 1:many sales approach

- Foster strong relationships with key Mastercard stakeholders that tie directly to ROI, and are built on a foundation of trust and value creation, This will include driving relations with the Digital team, Pricing team, C&I, the Divisional Account and Leadership Teams, as well as internally within the D&S teams (Delivery, Product management team) and be top of mind when new opportunities including service bundles can be developed

- Leverage effectively existing processes to accurately measure the business growth and understand how limit attrition and act on it (actions to include customer communication, webinars, training, etc.)

- Manage sales pipeline, advancing early stage opportunities to approvals and signature, with continued engagement post sales by developing a strong relationship with the delivery and product management teams

- Proactively identify risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion

- Report on revenue progression and be on top of the financial impact of all the existing and to be launched initiatives


All About You:

• Undergraduate or master’s degree and intermediate work experience after completing your undergraduate degree

• Working experience with financial institutions, fintech's or digital players including payments

• Strategically focused and solution oriented with proven history of dedicated, high-energy, patient, and customer-centric behavior

• Deep understanding of channel and partner ecosystem, along with working knowledge of sales cycles and process

• Understanding of both the digital ecosystem and eCommerce and telco would be an advantage

• Experience of business development in selling data / information analytics / technology / data driven insights / data as an ingredient / data sets

• Leverage and synthesize data to analyze business challenges and opportunities

• Embrace a high performance culture and embody a “can-do” attitude

• Balance working autonomously and seeking direction when required within a complex environment

• Proven ability to build strong collaborative working relationships with business partners and executives; you are seen as a trusted and objective advisor

• Strong analytical capabilities and business acumen with the ability to simplify and distill complex business information in a consumable way

• Ability to deal effectively with ambiguity and thrive in a fluid, fast-paced environment

• Strong communication and presentation skills and an ability to establish credibility with executives in both potential digital clients and with Mastercard executives

• Experienced working in a matrix management environment

• Cross cultural exposure and experience

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

> Abide by Mastercard’s security policies and practices;

> Ensure the confidentiality and integrity of the information being accessed;

> Report any suspected information security violation or breach, and

> Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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