Business Process Analyst - USA
JOB SUMMARY
Locations: USA-NY Melville
Time type: Full time
Job requisition id: R017730
About Broadcom
Broadcom is focused on technology leadership and category-leading semiconductor and infrastructure software solutions. The company is a global leader in numerous product segments serving the world’s most successful companies.
Broadcom combines global scale, engineering depth, broad product portfolio diversity, superior execution and operational focus to deliver category-leading semiconductor and infrastructure software solutions so its customers can build and grow successful businesses in a constantly changing environment.
Job Description:
The Product Business Analyst team in the Mainframe Division at Broadcom is responsible for critical business operations throughout the development & sales lifecycles. This position is responsible for performing tasks on various systems related with selling, supporting, delivering, and managing telemetry of our software solutions to customers.
Key responsibilities:
1: Product Operations Administration for one of more solutions area, which includes ensuring we meet all regulations for product export, and the systems and processes are setup for sale & delivery of product to our customers. Some responsibilities include:
- Proficiently create and maintain Material Master Data in Oracle, and RMT
- Expertly navigate, research, trouble shoot and correct Material Master Data setup issues causing quote and Customer Support Portal failures
- Maintenance of ECCN for new releases or components
- Process product master media and escrow
- Facilitate product communications to customers
- Manage CQP SKUs to enable drop support renewal
- Lead discussions regarding distribution, pricing and licensing related issues
- Expertly process new and renewing third party licenses for MF products in Oracle Procurement
- Build and maintain relationships with other Broadcom organizations and provide product reporting as applicable to assist in their strategic initiatives
- Identify areas of improvement and make recommendations for streamlining processes
- Lead by documenting and sharing learned best practices
- Coordinate special projects
- Become a subject matter expert and own a specific process
- Demonstrate comprehensive product and system knowledge and critical thinking skills
2: System Administration & user management for internal systems
- Clarity access & organizational structure management
- Management of Incorta & Data Studio access requests for SOX compliance
- Slack Channel & User Group Administration
3: Business Administration, including management & tracking of customer and Broadcom’s contractual obligations with regard to SCRT Report Management / Telemetry
- SCRT Report Management
■ Expertly process SCRT reports using the provided tools and templates. Create SCRT process documents
■ Maintain information submitted by our external customers
■ Collaborate with team members to collect and analyze data
■ Create monthly reports to project customer usage
■ Research issues by reviewing of contract documents and specifications.
Skills and qualifications
A successful Business Process Analyst candidate will have various skills and qualifications that help them solve problems using large amounts of data.
- Familiar with Oracle, access database, or other relational databases
- Familiar with tools for Software Release Management
- Analytical and problem-solving skills
- Knowledge of data gathering, cleaning and transforming techniques
- Reporting and data visualization skills using software
- Data Warehouse Usage Experience
- Proficiency in Microsoft Excel
- Dependable - Ability to set and meet deadlines
- Ability to work in high-pressure situations
- Technical writing skills
- Excellent attention to detail
- Strong written/verbal communication skills
- Strong organizational skill
- Quality Mindset - Ability to QA and troubleshoot data
- Knowledge of SCRT Reports, Mainframe Contracts and Mainframe Pricing a plus
- Ability to navigate contracts to find specific phrases or information
Education and Experience:
- Bachelor's degree or global equivalent in a related field.
- Required Travel: Less than 5%
- Work Experience
- Typically, 5 or more years of related work experience.
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $60,000 - $100,000
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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